Terms of Service for BOFRID

The Service may only be used for housing located in Sweden.

To use the service, you must:

• Be at least 18 years old. The service may also be used by legal entities.
• Have a valid Swedish BankID.
• Landlords who want to use the Service must have a Swedish personal identity number.
• Not appear on sanctions lists or violate the Money Laundering Act (SFS 2017:630).
• Agree that we may perform automated checks (e.g., credit report) when applying.

For Bofrid to be able to provide the Service and process payments to the landlord, the landlord must have fulfilled Bofrid's customer due diligence requirements.

You are responsible for protecting your login credentials and ensuring that information you upload is truthful.

Bofrid reserves the right not to provide its services to persons or companies that have provided false information, abuse or have abused Bofrid's services, violate or have previously violated these terms, other terms provided by Bofrid, Bofrid's current usage guidelines, or laws and regulations.

Bofrid reserves the right not to offer the Service to any person or company that is subject to international sanctions, including sanctions imposed by the European Union, Sweden, or the UN, or acting for or on behalf of such sanctioned parties. "Sanctions" means economic or financial sanctions, trade sanctions, export controls, restrictions against money laundering, terrorist financing, or other similar laws and regulations.

You can view the properties advertised without creating an account with Bofrid. If you want to publish a listing, express interest in a property, or contact a landlord who has advertised with Bofrid, you must create an account.

If you use Bofrid's service or website in violation of the terms of service, laws, regulations, or other rules, or act to the detriment of another party, Bofrid has the right to inform that other party about you and your actions.

In connection with the use of the Service, you undertake not to:

• violate laws, regulations, court decisions, authority decisions, board decisions, or similar, including property law restrictions and tax rules,
• use manual or automated software, search engines, algorithms, technical tools, or other methods to copy, collect, or scrape information from any of Bofrid's websites, the marketplace, or the service or other websites accessible through these platforms,
• use the service or material related to the service for commercial or other purposes than those expressly permitted under these terms,
• copy, store, or otherwise use information about properties or users for purposes other than renting or leasing a property through the Service,
• attempt to damage or affect the Service, for example through viruses, malicious code, or methods that may overload or disrupt Bofrid's systems, networks, or services,
• use the Service to spread spam or advertising,
• use or distribute material, users' identity, personal data, or other information belonging to other users without their consent,
• provide false, incomplete, or misleading information to Bofrid or other users,
• act as a representative, agent, or intermediary for another landlord or tenant without this being clearly stated,
• use the Service to publish pornography, political opinions, offensive material, or other content that violates good practice or Bofrid's guidelines,
• encourage or assist anyone who intends to do any of the above.

In order for us to provide you with access to the Service, we need to collect and process certain personal data about you. Bofrid's Privacy Policy contains information about what data we collect, how we use your personal data, and what choices and rights you have.

Our partner Billecta processes personal data as described in the Privacy Policy in order to provide invoicing, payment collection, and disbursements.

By accepting these terms, you consent to the following use of your personal data:

• In connection with an application process, we may perform automated checks to determine if you meet the landlord's requirements.
• To ensure a reliable and secure experience on the Bofrid marketplace, we may process personal data related to your identity, including verification via BankID, or by requesting a copy of your ID document. We may also request proof that you own or rent the property you are advertising.

A prerequisite for using the part of Bofrid's Service that includes a solution for secure payments, deposit management, and support is that the landlord and tenant sign the digital rental agreement provided through Bofrid.

Bofrid is not a party to the rental agreement between landlord and tenant. Bofrid only provides a digital platform to facilitate contact and contract signing between the parties.

The landlord and tenant shall ensure that the rental agreement reflects what is stated in the listing and what the landlord and tenant have otherwise agreed upon. If the property is rented out furnished, the landlord is responsible for documenting which inventory items are included in the rental.

• The parties are responsible for ensuring that the agreement is legal and correctly filled out.
• Bofrid acts as a payment intermediary according to power of attorney but takes no responsibility for the condition of the property or disputes between the parties.
• We recommend that you investigate whether the rental requires permission from the housing cooperative, landlord, or other relevant parties.

6.1 The landlord certifies that no advance rent or deposit is collected before the property has been shown and a rental agreement has been signed. Bofrid reserves the right to remove listings and suspend users where it has been found that this certification has not been followed.

6.2 Bofrid reserves the right to publish, or otherwise use the listing, on platforms other than bofrid.se.

6.3 The landlord uses Bofrid to publish their listing, which may also be made available on platforms other than bofrid.se. The landlord may, through Bofrid's service, choose to publish their listing on platforms other than bofrid.se. In such cases, the landlord is to be considered the advertiser, while Bofrid only provides a distribution service and is not responsible for the listing's content.

6.4 Listings remain as long as the landlord is active. If the landlord does not show activity for a continuous period of three weeks, the listing may be removed.

7.1 If the tenant is to pay a deposit to Bofrid, it shall be paid no later than ten (10) days before the first rental day or as soon as possible if the rental agreement is signed within ten (10) days of the first rental day. The deposit must always be paid before the tenant gains access to the property.

7.2 Deposits received from the tenant are treated as client funds and kept separate from Bofrid's own assets until disbursement is made.

7.3 The deposit may be used as compensation for the tenant's missed payment if the tenant does not pay Bofrid's invoice on time.

7.4 Upon termination of the rental agreement, the deposit shall be refunded to the tenant. Bofrid has the right to await approval from both the landlord and the tenant.

7.5 If the landlord has objections to the deposit being refunded to the tenant, this shall be notified within ten (10) days from the termination of the rental agreement. If no objections have been received by Bofrid during this time, the landlord is deemed to have approved the refund to the tenant.

7.6 Bofrid has the right to refund or disburse the deposit regardless of the landlord's or tenant's objections and shall not have any obligation to pay compensation or damages for incorrectly disbursed deposits.

7.7 For Bofrid to be able to refund the deposit to the tenant, the tenant must provide a bank account approved by Bofrid.

7.8 The landlord and tenant shall hold Bofrid harmless for any claims, demands, or similar from the other party regarding the deposit (such as handling, disbursement, or otherwise).

7.9 A landlord may not use a company they own or control to invoice themselves for cleaning services related to the rental property.

7.10 For damages caused by the tenant, compensation shall correspond to the acquisition value after age deduction.

All parties undertake to immediately respond to messages and calls from each other or Bofrid with correct, complete, and truthful information.

The landlord and tenant shall be reachable throughout the rental period and are responsible for updating each other and Bofrid with new contact information.

Bofrid reserves the right to block or suspend a user who abuses, manipulates, or uses the Service in violation of these terms.

Bofrid does not guarantee continuous, uninterrupted, or secure access to the service. The operation of Bofrid's website may be disrupted by a number of factors beyond Bofrid's control, and Bofrid makes no guarantees regarding the website's function or availability.

To the extent permitted by applicable law, Bofrid cannot be held liable for damages directly or indirectly caused by the use of the service.

Bofrid has no part in the rental relationship between landlord and tenant and is not responsible for the advertised property.

Bofrid is not responsible for damage due to missed or delayed listing responses or incorrect information in the listing text.

Rental agreements are entered into directly between landlord and tenant, and it is your responsibility to make the investigations, checks, and examinations needed about your counterparty, the property, and other circumstances.

If a technical disruption caused by Bofrid or its service provider, or any other factor beyond Bofrid's control, disrupts the use of the service, users must immediately notify Bofrid and act according to the instructions provided by Bofrid.

Bofrid is not responsible for information that users provide themselves.

AI Tools: Bofrid may use AI-powered tools to improve customer support and other parts of the Service. By using the Service, you accept that such AI tools may be used in interactions with you. These tools generate responses automatically and may sometimes be inaccurate or incomplete. Bofrid takes no responsibility for the accuracy, completeness, or reliability of responses generated by AI tools. Users always have the right to request that their case be handled by a human representative.

Guardianship and Estate: It is the user's responsibility to ensure that they, in case of guardianship or estate, have the legal authority to create a user profile, rent a property, or enter into a rental agreement for the party they represent. The user must follow customer support's instructions and provide necessary documents; otherwise, the user may be denied access to the website and service.

About Bo-merit: We do not guarantee the accuracy of the "Bo-merit" score as it is based on automated data and submitted documents. Bo-merit is a tool to facilitate assessment but does not guarantee a tenant's suitability or ability to pay.

Bofrid is committed to making our Services accessible and usable for as many people as possible, including people with disabilities. We have taken measures to ensure that our services, websites, and applications are:

• Perceivable - Information is presented in ways that users can perceive and understand (e.g., via text, audio, readable fonts, clear structure, and sufficient contrast).
• Operable - Interfaces work with different input methods such as keyboard-only navigation or voice control.
• Understandable - Content and processes are clear, consistent, and avoid unnecessary complexity.
• Robust - The services are compatible with assistive technology and assistive devices.

We are continuously working to improve accessibility and follow the Web Content Accessibility Guidelines (WCAG). If you have questions about accessibility or need information in a specific format, please contact our support at support@bofrid.se.

devdash AB owns all rights to the platform, code, and design. You may not copy, "scrape", or misuse the content.

By using the Service, you guarantee that you hold the necessary rights to all content you upload, either by having created it yourself or by having received permission from all contributors.

You guarantee that persons who can be identified in uploaded material are aware of how the material will be used and have consented to appear in the material.

You are responsible for ensuring that all uploaded content, including images, does not infringe on third-party rights, such as copyright or other intellectual property rights. If unauthorized images are used and this leads to claims or damages, you bear full responsibility.

16.1 Swedish law shall apply to the Services and the terms. Disputes shall be settled by a Swedish general court.

16.2 If you want to appeal a decision made by Bofrid regarding your use of the Service or content on the Service, you can submit a complaint through Bofrid's internal complaint handling system within six (6) months from the date of the decision by responding to the email you received with the decision or by contacting Bofrid. Bofrid processes all incoming complaints in order of receipt through review by qualified personnel. The internal complaint handling function is free of charge. Submitting multiple unfounded complaints may result in the account being frozen.

16.3 If the dispute cannot be resolved through the internal complaint handling function, you have the option to refer the dispute to the National Board for Consumer Disputes (ARN) or another approved body for out-of-court dispute resolution. You also have the right to refer the dispute for settlement by a Swedish general court.